© 2016 SweetlovePaperie. All rights reserved. 
Chicago, IL

FREQUENTLY ASKED.

What are the types of services you offer?

    Before: Save the Dates, Bridal shower invites, Bachelorette Party, Reheasal Dinner Invitiations

    Suite: Wedding invitation designs

    Day-of Print: Thank You’s, Place cards, Seating Posters, Menus, Table Numbers, Programs, Registry Cards, Small Guestbook signs,
         Hashtag Signs, Cocktail signs and any other pieces you might envision!

How much does it cost?

Due to an enormous amount of optional upgrades including paper, material and quantity, pricing can vary significantly. A rough guide for basic pricing is listed in the PDF link below. The minimum order quantity is 50. Separate pricing is available for foil and letterpress options!

How long does the process take?

Custom pieces vary greatly depending on the scope, complexity and how quickly you get back to me with your feedback on each round of revisions. The average turnaround time is about 8-9 weeks, including printing, but I can only take a limited number of custom orders to contacting me as soon as you set your date is best! I will set dates with you once we solidify the final quote and which pieces will be designed. Of course, this timeframe can be expedited with quick feedback and expedited shipping.

The custom design process typically entails:

- Initial consultation: Discuss/review your ideas and inspiration. Share pinterest board if applicable.
- Quote & deposit:  We provide you with your quote and you provide your 30% deposit.
- Initial proofs: Draft design direction for review & feedback. (2-3 weeks) - This is the longest part of the design process, as I give you
    3-4 initial designs of the Invite to choose from, before carrying the look through the entire suite.
- Revisions: Revisions are usually kept to 2 rounds, including 3-4 days for your feedback, 3-4 days for changes, and then
   another round. Final PDF given for approval (2 -3 weeks). 
- Production: Printing, assembly, and shipping to me. (3 weeks)

- Final Shipping: 1 week (if you're not available for local pickup)

 

Will you be designing my save the dates, invitations and day of items all at once?

In order to keep the process streamlined and not too overwhelming, my process is to complete designs in phases. I'll start with save the dates, and subsequently move on to invitations depending on the date of the wedding, the timeline and workload, whichever is applicable.

 

Who has ownership of the designs?

Bethany Orlowski of Sweetlove Paperie reserves the right to share artwork on all social media channels & has ownership over final designs.

Can you work with my budget?

A great amount of detail and time goes into creating each custom order. We use quality materials and create unique designs catered to each client's desires. For these reasons, custom orders tend to cost more than templated invitations you can easily find online on shops like minted, etsy, zazzle, wedding paper divas and the like. However, we do offer a variety of options to keep cost to a minimum.

 

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When should I mail my invitations?

Save the dates should be mailed at least 6 months prior to your wedding. Formal invitations should be mailed 6 to 8 weeks before a local wedding and 8 to 10 weeks before a destination wedding (or a wedding in which most of your guests will be arriving from out of town). Keep in mind; printing and delivery will take between 2 to 3 weeks from the time that your stationery is approved.

 

Do you offer rush services?

Yes, we’re flexible and can accommodate most rush timelines. Our rush fees vary depending on the timing and complexity of your project.

Can you print my guests’ addresses onto the front of the formal invitation envelope and the RSVP envelope?

Yes, we offer printed recipient addressing as well as calligraphy recipient addressing on either envelope.

Can we hire your to design our stationary and print them ourselves?

Because we want to preserve the integrity of my designs, we do not sell the files for the invite suites themselves but I do offer such services for DAY-OF pieces only.

Do you design for events other than weddings?

Yes! We're not limited to weddings even though most of our work are custom invitations. We're a full service freelance graphic designer firm that has previously done projects ranging from bachelorette parties to baptisms invites all the way to corporate design. I am open to any work that you have in mind and offer full printing capabilities as well. We'd be happy to share a portfolio of other work that is applicable should you want to discuss further!

 

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Do I need to provide all the wedding details to you when I place my order?

You do not need to have all your event details finalized before getting started but it is suggested that once the quote is finalized, it's best to have most of the easy information ready such as event dates, times, and locations. Wording for your invitation suite, meal dishes and RSVP date along with other minor details can be confirmed within the rounds of revisions that are included in the price. It does not effect the beginning of the design process. However, it is greatly appreciated that any and all is provided at time of initial order to avoid multiple rounds of revisions.

Do all invitations have your logo printed on them?

The quick answer is yes, small, on the back of the initial invitation. We can remove this for a small fee. 

I have an invitation I designed or found on etsy, can you print it?

Due to the nature of the time spent on custom projects, we do not offer print-only services on outside designs.

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What kind of paper do you print on?

The base package and pricing we will discuss with you include 120 lb smooth matte card stock. It is a really thick, beautifully modern cardstock that has a great quality to the touch. There are several upgrade options that we will discuss if you're looking for something shiny, pearlescent, felt, recycled, colored or kraft! A few of the different options are shown at the bottom of the page!

Can I get a proof of my wedding invitation before I buy?

Proofs are only sent after you have placed your order which requires a deposit of 30%, in electronic format only.

How will my proofs be delivered?

All proofs are sent in as a PDF via email.

How do you view a PDF file?

PDFs can be viewed with Adobe Acrobat Reader, which is free to download. If you have trouble opening a PDF that we have sent you, please be sure to install the most current version of the program. If you're still having issues, reach out and a JPEG can be sent.

Will I receive a hard copy sample before printing?

No, you will not receive a hard copy sample of your stationery before printing. The set up costs associated with printing are high, so it is cost prohibitive to print just one sample. 

How many rounds of revisions will I receive on my proofs?

You will receive your initial round of proofs and two rounds of revisions. There will be a charge for each additional proof depending on the amount of design time required. Costs of such are discussed in the "HOW-TO" packet that can be downloaded below. Please check proofs and final artwork carefully for accuracy in all aspects, ranging from spelling to information when you receive your proof. Once you’ve approved the design, it's sent to print.

Can I make more changes once I have approved my proof?

By approving your proofs, you are confirming that you have reviewed your proofs very carefully, all content is correct and you are giving us the consent to begin printing. If you have submitted approval in error, please contact us within 24 hours to see if we can accommodate your changes before it has been sent to the printer. Once production begins on your order, changes cannot be made. Sweetlove Paperie is not responsible for any errors that were not mentioned by the customer during the proofing process. We cannot stress enough how important it is to review your proofs carefully. Having a second set of eyes is always best!

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What are my shipping options?

I ship to you through UPS Ground of USPS Priority. In an effort to keep shipping costs down, we choose the most affordable based on timeline when choosing shipping. Please see "HOW TO" below to understand how to save on shipping. Local Pickup is also available. Standard and Expedited shipping options are available. You will receive a tracking number to follow your packages, and to confirm shipment. 

We hope you understand that Sweetlove Paperie cannot be responsible for any late deliveries as these factors are beyond our control.

 

CANCELLATION AND REFUNDS

If for any reason you should need to cancel your order before or after approval of your custom design you will NOT be reimbursed for any amount. For example, once you pay the 30% down payment, and then cancel your order/any of the pieces decided upon (within the quote/contracted amount) before we print, you will NOT be reimbursed for your down payment. When we reserve you a slot, that means we're not working with anyone else, so if you decide to cancel your order, the deposit compensates us for the lost opportunity we could have been working with someone else as well as any design time we've already put into your suite. However, if you decide to remove items from your quote that are ADD-ONS to the suite, you are allowed to do; a portion of the cost of each individual piece will be kept to cover design time.

To add, if you decide to cancel your order or stop responding to emails after we have begun designing your stationery items you will be responsible for a $100 cancellation fee on top of losing your deposit.  An invoice for the $100 fee will be sent 14 days after attempting to contact you for three times with no response. Legal action may be taken if no response is heard within 30 days. (Unfortunately I have had people who never responded to me after I had completely designed their suite).

 

How do I return my order?

We are unable to process returns. However, if we have made an error while processing or printing your cards, we will gladly reprint the cards at no additional cost to you.  You will need to return the "defective" items to us.  We will reprint the exact number of each item that is sent back along with a detailed explanation with what is wrong with each item.  If you have damaged the items yourself, we will NOT reprint them for free. 

HOW-TO > 
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